{"id":3858,"date":"2026-01-22T15:08:54","date_gmt":"2026-01-22T18:08:54","guid":{"rendered":"https:\/\/destrava.com\/blog\/?p=3858"},"modified":"2026-01-22T17:57:53","modified_gmt":"2026-01-22T20:57:53","slug":"adequacao-nr1-fatores-psicossociais-pgr","status":"publish","type":"post","link":"https:\/\/destrava.com\/blog\/adequacao-nr1-fatores-psicossociais-pgr\/","title":{"rendered":"O \u201cdetalhe\u201d da NR-1 que pode custar caro em 2026 (e n\u00e3o aparece no seu dashboard)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3858\" class=\"elementor elementor-3858\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3ea33d e-flex e-con-boxed e-con e-parent\" data-id=\"e3ea33d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c1633e elementor-widget elementor-widget-text-editor\" data-id=\"0c1633e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Tem um tipo de risco que n\u00e3o explode como inc\u00eandio.<\/span><\/p><p><span style=\"font-weight: 400;\">Ele <\/span><b>ferve<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Primeiro vira ru\u00eddo no time.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Depois vira turnover.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Depois vira afastamento.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Depois vira den\u00fancia, passivo, fiscaliza\u00e7\u00e3o\u2026 e um \u201cpor que ningu\u00e9m viu isso antes?\u201d<\/span><\/p><p><span style=\"font-weight: 400;\">E quando algu\u00e9m finalmente \u201cv\u00ea\u201d\u2026 j\u00e1 n\u00e3o \u00e9 mais um tema de RH.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00c9 tema de <\/span><b>Diretoria<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Porque a nova exig\u00eancia da NR-1 colocou um holofote em algo que muita empresa tratava como \u201ccultura\u201d \u2014 mas que agora entra no campo de <\/span><b>gest\u00e3o de risco<\/b><span style=\"font-weight: 400;\">:<\/span><\/p><p><b>fatores psicossociais relacionados ao trabalho<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Agora segura essa parte \u2014 porque \u00e9 onde a maioria se perde:<\/span><\/p><p><span style=\"font-weight: 400;\">N\u00e3o \u00e9 sobre fazer uma a\u00e7\u00e3o bonita.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> \u00c9 sobre ter um sistema que aguenta perguntas dif\u00edceis.<\/span><\/p><p><span style=\"font-weight: 400;\">A pergunta que n\u00e3o d\u00e1 pra responder com um post de Janeiro Branco.<\/span><\/p><p><span style=\"font-weight: 400;\">\u201cMe mostra onde isso est\u00e1 no PGR.\u201d<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> \u201cMe mostra o invent\u00e1rio.\u201d<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> \u201cMe mostra o plano anual.\u201d<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> \u201cMe mostra evid\u00eancias.\u201d<\/span><\/p><p><span style=\"font-weight: 400;\">Se voc\u00ea n\u00e3o consegue responder isso em 5 minutos\u2026 voc\u00ea n\u00e3o est\u00e1 \u201cquase pronto\u201d.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Voc\u00ea est\u00e1 vulner\u00e1vel \u2014 s\u00f3 ainda n\u00e3o aconteceu nada grande o suficiente para expor.<\/span><\/p><h2><b>O erro mais comum: tratar a NR-1 como campanha<\/b><\/h2><p><span style=\"font-weight: 400;\">A empresa faz o que sempre fez:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">palestra padr\u00e3o que ningu\u00e9m lembra no dia seguinte<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">cartilha gen\u00e9rica, copiada e colada<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">roda de conversa que vira desabafo sem trilha<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">iniciativa que \u201cparece humana\u201d, mas n\u00e3o vira <\/span><b>processo<\/b><span style=\"font-weight: 400;\">, nem vira <\/span><b>PGR<\/b><span style=\"font-weight: 400;\">, nem vira <\/span><b>evid\u00eancia<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">A sensa\u00e7\u00e3o interna \u00e9: \u201cestamos cuidando\u201d.<\/span><\/p><p><span style=\"font-weight: 400;\">Mas o risco real fica intacto, porque ningu\u00e9m transformou isso em tr\u00eas coisas que protegem de verdade:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><b>diagn\u00f3stico t\u00e9cnico<\/b><span style=\"font-weight: 400;\"> (o que existe, onde, por qu\u00ea)<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>plano de a\u00e7\u00e3o aprovado<\/b><span style=\"font-weight: 400;\"> (o que vai ser feito, quando, por quem)<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>provas<\/b><span style=\"font-weight: 400;\"> (o que foi executado, registrado e documentado)<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">E a\u00ed vem o segundo erro \u2014 o mais cruel:<\/span><\/p><p><span style=\"font-weight: 400;\">jogar isso no colo do RH.<\/span><\/p><p><span style=\"font-weight: 400;\">RH j\u00e1 est\u00e1 com recrutamento, clima, demandas internas, conflitos, metas e inc\u00eandios di\u00e1rios.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Se voc\u00ea adiciona \u201cadequa\u00e7\u00e3o NR-1\u201d como mais uma pastinha, acontece uma das duas coisas:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">vira <\/span><b>checklist para ingl\u00eas ver<\/b><b><br \/><\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ou vira <\/span><b>projeto eterno<\/b><span style=\"font-weight: 400;\"> que morre em 2 meses.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Nos dois casos, voc\u00ea perde.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Porque o que a empresa precisa n\u00e3o \u00e9 \u201cboa inten\u00e7\u00e3o\u201d.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> \u00c9 <\/span><b>blindagem<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><h2><b>A diferen\u00e7a entre \u201cter boa cultura\u201d e \u201cestar protegido\u201d<\/b><\/h2><p><span style=\"font-weight: 400;\">Cultura \u00e9 o que a empresa diz que valoriza.<\/span><\/p><p><span style=\"font-weight: 400;\">Prote\u00e7\u00e3o \u00e9 o que voc\u00ea consegue <\/span><b>provar<\/b><span style=\"font-weight: 400;\"> quando precisa.<\/span><\/p><p><span style=\"font-weight: 400;\">E a verdade \u00e9 simples:<\/span><\/p><p><span style=\"font-weight: 400;\">Se amanh\u00e3 uma <a href=\"https:\/\/destrava.com\/blog\/desenvolvimento-de-lideranca-2026\/\" target=\"_blank\" rel=\"noopener\">lideran\u00e7a despreparada<\/a> for acusada de ass\u00e9dio, por exemplo\u2026<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> O que define o tamanho do estrago n\u00e3o \u00e9 s\u00f3 o que aconteceu.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00c9 o que a empresa tinha (ou n\u00e3o tinha) como:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">gest\u00e3o de risco<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">plano preventivo<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">treinamento que engaja<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">trilha anual coerente<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">evid\u00eancias registradas<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Sem isso, tudo parece improviso.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> E improviso, em 2026, vira custo.<\/span><\/p><h2><b>O que funciona \u00e9 um m\u00e9todo. N\u00e3o um evento.<\/b><\/h2><p><span style=\"font-weight: 400;\">\u00c9 por isso que a Destrava organiza a adequa\u00e7\u00e3o como uma jornada completa \u2014 do zero \u00e0 conformidade \u2014 sem sufocar o RH.<\/span><\/p><p><span style=\"font-weight: 400;\">O nome j\u00e1 entrega a inten\u00e7\u00e3o:<\/span><\/p><p><b>A Jornada de Adequa\u00e7\u00e3o: como adequar sua empresa \u00e0 NR-1 sem sobrecarregar o RH.<\/b><\/p><p><span style=\"font-weight: 400;\">Um m\u00e9todo validado que une:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Seguran\u00e7a jur\u00eddica<\/b><b><br \/><\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Dados para atualiza\u00e7\u00e3o do PGR<\/b><b><br \/><\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Cuidado real com as pessoas<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">E aqui vai o ponto central:<\/span><\/p><p><b>a Destrava cuida do \u201ccomo\u201d.<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> Voc\u00ea n\u00e3o compra \u201cuma a\u00e7\u00e3o\u201d. Voc\u00ea compra um sistema execut\u00e1vel.<\/span><\/p><h3><b>Passo 01 \u2014 Diagn\u00f3stico T\u00e9cnico (o que voc\u00ea n\u00e3o v\u00ea vira risco)<\/b><\/h3><p><span style=\"font-weight: 400;\">A primeira etapa corta o \u201cachismo\u201d pela raiz.<\/span><\/p><p><span style=\"font-weight: 400;\">A Destrava mapeia os riscos por voc\u00ea e identifica os fatores psicossociais com precis\u00e3o.<\/span><\/p><p><span style=\"font-weight: 400;\">E entrega o que quase ningu\u00e9m entrega do jeito certo:<\/span><\/p><p><b>dados prontos para alimentar e atualizar o PGR.<\/b><\/p><p><span style=\"font-weight: 400;\">Tradu\u00e7\u00e3o:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> voc\u00ea tira a responsabilidade operacional das costas do RH e come\u00e7a com base t\u00e9cnica.<\/span><\/p><h3><b>Passo 02 \u2014 Plano de A\u00e7\u00e3o Blindado (o plano que a diretoria aprova)<\/b><\/h3><p><span style=\"font-weight: 400;\">Aqui entra uma dor que pouca gente fala:<\/span><\/p><p><span style=\"font-weight: 400;\">o RH at\u00e9 tenta\u2026 mas o Jur\u00eddico trava.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> ou a diretoria n\u00e3o compra.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> ou ningu\u00e9m sabe o que \u00e9 obrigat\u00f3rio vs. o que \u00e9 \u201cextra\u201d.<\/span><\/p><p><span style=\"font-weight: 400;\">O Plano de A\u00e7\u00e3o Blindado nasce com a l\u00f3gica certa:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cronograma anual de a\u00e7\u00f5es obrigat\u00f3rias e estrat\u00e9gicas<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Alinhado \u00e0 <\/span><b>NR-1<\/b><span style=\"font-weight: 400;\"> e \u00e0 <\/span><b>Lei 14.457<\/b><b><br \/><\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Estruturado para ser <\/span><b>f\u00e1cil de aprovar<\/b><span style=\"font-weight: 400;\"> com diretoria e jur\u00eddico<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Ou seja: voc\u00ea para de \u201cpedir permiss\u00e3o no escuro\u201d.<\/span><\/p><h3><b>Passo 03 \u2014 Experi\u00eancias que engajam (porque ningu\u00e9m aplica o que d\u00e1 sono)<\/b><\/h3><p><span style=\"font-weight: 400;\">Plano no papel n\u00e3o protege ningu\u00e9m. Execu\u00e7\u00e3o protege.<\/span><\/p><p><span style=\"font-weight: 400;\">S\u00f3 que execu\u00e7\u00e3o depende de ades\u00e3o, e a maioria dos treinamentos corporativos gera o efeito contr\u00e1rio: <a href=\"https:\/\/destrava.com\/blog\/funcionarios-resistentes-a-treinamentos\/\" target=\"_blank\" rel=\"noopener\">funcion\u00e1rios resistentes<\/a> e presen\u00e7a de corpo.<\/span><\/p><p><span style=\"font-weight: 400;\">A metodologia Destrava entra com workshops que n\u00e3o parecem puni\u00e7\u00e3o:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ass\u00e9dio<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Burnout<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sa\u00fade Mental<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Com linguagem humana e leve, sem juridiqu\u00eas.<\/span><\/p><p><span style=\"font-weight: 400;\">Isso n\u00e3o \u00e9 perfumaria. \u00c9 estrat\u00e9gia.<\/span><\/p><p><span style=\"font-weight: 400;\">Porque o objetivo \u00e9 tirar o tema do \u201ccampo minado\u201d e levar para o \u201ccampo de a\u00e7\u00e3o\u201d.<\/span><\/p><h3><b>Passo 04 \u2014 Evid\u00eancia Legal (a prova que a fiscaliza\u00e7\u00e3o exige)<\/b><\/h3><p><span style=\"font-weight: 400;\">Aqui \u00e9 onde o jogo vira de vez.<\/span><\/p><p><span style=\"font-weight: 400;\">Ao final de cada ciclo, a Destrava entrega:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">relat\u00f3rios t\u00e9cnicos<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">listas de presen\u00e7a<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">certificados<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Tudo como <\/span><b>evid\u00eancia legal<\/b><span style=\"font-weight: 400;\"> de que sua empresa cumpre a norma e protege colaboradores.<\/span><\/p><p><span style=\"font-weight: 400;\">Porque a pergunta da fiscaliza\u00e7\u00e3o (e <a href=\"https:\/\/destrava.com\/blog\/saude-mental-no-trabalho-decisoes-tst\/\" target=\"_blank\" rel=\"noopener\">as recentes decis\u00f5es do TST<\/a>) n\u00e3o \u00e9 \u201cvoc\u00eas fizeram algo?\u201d.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> A pergunta \u00e9: <\/span><b>\u201cvoc\u00eas conseguem provar?\u201d.<\/b><\/p><h2><b>O teste que separa empresa tranquila de empresa exposta<\/b><\/h2><p><span style=\"font-weight: 400;\">Agora, sem discurso:<\/span><\/p><p><span style=\"font-weight: 400;\">Se amanh\u00e3 algu\u00e9m te pedir\u2026<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cmostra onde isso est\u00e1 no PGR\u201d<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cmostra o plano anual\u201d<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cmostra evid\u00eancias do que foi feito\u201d<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u2026voc\u00ea responde com clareza e documenta\u00e7\u00e3o?<\/span><\/p><p><span style=\"font-weight: 400;\">Se n\u00e3o, voc\u00ea n\u00e3o precisa de \u201cmais uma iniciativa\u201d.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Voc\u00ea precisa de <\/span><b>um m\u00e9todo de adequa\u00e7\u00e3o<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">E \u00e9 exatamente isso que a Jornada entrega.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68c5cb6 e-con-full e-flex e-con e-child\" data-id=\"68c5cb6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8ff696 elementor-button-success elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c8ff696\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wa.me\/5511955708552?text=Gostaria%20de%20saber%20mais%20sobre%20as%20a%C3%A7%C3%B5es%20que%20voc%C3%AAs%20tem%20para%20atender%20a%20NR1\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero iniciar o diagn\u00f3stico da minha empresa!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Campanhas n\u00e3o protegem. Transforme fatores psicossociais em gest\u00e3o, gere evid\u00eancias no PGR e garanta a adequa\u00e7\u00e3o \u00e0 NR-1 sem improviso.<\/p>\n","protected":false},"author":990002,"featured_media":3848,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jnews-multi-image_gallery":[],"jnews_single_post":{"format":"standard"},"jnews_primary_category":[],"jnews_social_meta":[],"jnews_review":[],"enable_review":"","type":"","name":"","summary":"","brand":"","sku":"","good":[],"bad":[],"score_override":"","override_value":"","rating":[],"price":[],"jnews_override_counter":[],"jnews_post_split":[],"footnotes":""},"categories":[143,115],"tags":[147,163,164,153,145],"class_list":["post-3858","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-desenvolvimento","category-saudemental","tag-desenvolvimento","tag-janeiro-branco","tag-nr-1","tag-saude-mental","tag-treinamentos"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Adequa\u00e7\u00e3o \u00e0 NR-1: Campanhas N\u00e3o Protegem Sua Empresa<\/title>\n<meta name=\"description\" content=\"Campanhas n\u00e3o protegem. 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